We have a 14- day return policy, which means you have 10 days from dispatch date to request a return. Items returned to address listed below within 14 days. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging (including postage packaging)

To start a return, you can contact us at gloora6@gmail.com. Please note that returns will need to be sent to the following address: [Portpatrick Post Office 39-41 Main Street, Portpatrick, DG9 8JW] 

If your return is accepted, we’ll send you a return shipping label (only if the item is damaged)as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Items that are returned for reasons not listed above - the buyer is responsible to pay return postage fees. 

You can always contact us for any return question at gloora6@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can get the matter sorted as quickly as possible. 

Exceptions / non-returnable items
Certain types of items cannot be returned - ie; A used item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at gloora6@gmail.com.